Buggs Car Hire

faq's

If you cannot find an answer to your question please feel free to Contact Us!

Apart from being really nice people, heres a few more just as good reasons for choosing Buggs...

  • simply the best value
  • we are human, you can talk to us
  • no gimmicks, tricks or scams
  • we are totally independent and do not have to pay commission to get business
  • book and pay direct - we refuse to deal with brokers or confusing comparison web-sites
  • no extra hidden charges on arrival or once you have got home !
  • we take all your information in advance so no delays when you arrive
  • avoid the queues - keys in less than 5 mins
  • we are always there - we do not shut for lunch!
  • no out of hours charges
  • debit cards accepted
  • fuel - full to full
  • unlimited kms
  • no age restrictions

we keep it simple - we are simply the best value...

At Buggs we don't like using the word 'cheapest' we think it gives the impression of an inferior service, we prefer to say Buggs are the best value car hire 

When comparing prices it can sometimes appear that other companies are offering great deals, as always something that seems too good to be true...often is , consider extra charges on arrival, e.g. fuel, and the cost of additional requirements like additional drivers, child seats, cleaning, fuel costs and excess waiver cover...beware!

Promises of very low prices can sometimes appear for the more reputable companies, but sold through comparison websites. They will accept your booking, but what they fail to tell you is that the local rental company has no obligation to honour the booking if they consider the price too low. This usually ends very nastily, when bookings are not honoured by the local agent who will not make a car available...beware!

Prices offered by comparison and broker websites do not always show the true final cost as they are unable to show charges that are charged locally...beware! 

The Buggs policy is to offer a fixed price with no additional charges on arrvial...and no nasty charges after you have arrived home! 

Our priority is personal service to the customer and to make the start of your visit to France a pleasant one

On the front page of this website you will see a simple form

 

Enter your pickup and end destination, your dates and times and then press 'get price'

 

This request will then seek out availability and generate a quotation

 

This quote will be emailed to you

 

You can then accept this quotation through the website

 

A receipt of this will be sent to you and a Buggs Rep will then contact you for payment

 

Once payment has been processed a booking confirmation will then be sent to you by email

 

This email confirms your booking, so please check all the details carefully

 

If all OK then print a copy of the confirmation and bring it with you, it may be requested by the Buggs Rep

 

 

Everything!!...there will be nothing more to pay

 

The price for your hire you see and pay is the final price, you will not be asked to pay more than this

 

 

 

Any optional items you may choose to add...

 

  • additional drivers
  • child seats
  • buggs excess protection
  • buggs cancellation protection
  • GPS systems

 

You can choose these options when you complete your booking form or when you arrive at the Buggs Desk

If you return the car 

 

  • with extra damage 
  • not full of fuel
  • dirty interior requiring extra cleaning

 

then obviously you will be charged for any of these

We will contact you for payment

 

Once your quote acceptance has been received a Buggs Rep will contact you for payment

 

We recommend where possible that you use a credit card for payment (Mastercard or Visa) as this may offer you certain benefits. 

No...we accept payment by

 

  • credit card
  • debit card
  • cash
  • cheque 
  • bank transfer

 

we do not request a credit card deposit on collection of the car, but will ask for credit/debit card details to be held as a guarantee

At Buggs, we have managed minimise additional young/old driver fees

Cars hired or driven by under 25yr olds carry an insurance excess of 1500€ and we are unable to offer the Buggs Excess Protection options, so under 25yr olds are required to leave a 1500€ deposit (on arrival) which is refunded on satisfactory return of the car

Our insurers will only allow under 25yr olds to hire or drive a group A or B car

Under 21 yr olds are required to pay a young drivers supplement of 45 euros per day in addition to the conditions above

All drivers must have held a full driving licence for a minimum of 1 year

There are no additional charges applied to drivers of 70yrs old and older

Included in the price of your car hire is Standard Vehicle Insurance

Standard Vehicle Insurance consists of “Collision Damage Waiver“ (CDW) or “Fully Comprehensive” cover for the hirer and any additional drivers on the rental agreement

This insurance cover is for damage to the hired vehicle, theft/vandalism of the vehicle and a comprehensive 3rd party cover, but will carry an insurance excess payable in the event of any claim
 

The Insurance Excess on buggs cars are...

  • Group A cars 800€ 
  • Group B cars 1000€ 
  • Group C & E cars 1200€
  • Group D cars 1400€ 
     

It is strongly recommended that you purchase a Buggs Excess Protection option, which reduces the excess or eliminates the excess payable 

If you choose the Buggs Excess Protection, payment of the relevant insurance excess, in the event of any damage or insurance claim, will be reduced by 75%. The Buggs Excess Protection, does not include any damage to glass, wheels and tyres and vehicle undercarriage, for which the customer remains fully responsible and must reimburse Buggs in full. 

10€ per day for Group A/B   12€ per day for Group C/D/E  

If you have chosen the Buggs Excess Protection Plus, payment of the insurance excess, in the event of any damage or insurance claim, will be waivered in full, additionally the cover includes damage to glass, wheels and tyres and vehicle undercarriage.

15€ per day for Group A/B   18€ per day for Group C/D/E

Please note, the loss, damage and replacement of keys is not included in either option and the customer remains fully responsible for all replacement costs 

If you choose not to accept either of the offered Buggs Excess Protection packages, then you will be liable to pay the Company the full Insurance Excess relating to the vehicle, in the event of an insurance claim or any damage to the vehicle.

Additionally if you choose not to accept either of the offered Buggs Excess Protection packages then you may be requested to leave a deposit up to the value of the vehicle before the rental can begin.

If you have a 'Third-Party' Excess waiver Insurance, then you are liable to reimburse Buggs first and then claim back later through your thrid-party insurer

If you do not have Excess Insurance of any kind, you are taking a huge risk, which could prove to be very expensive...not to be recommended

Buggs do not have any set opening hours...we are there for you when you want us

 

  • We will be there for the times agreed on your booking confirmation document
  • With your flight details we will also be there if your flight arrival is delayed

 

Unlike the other rental companies...

 

  • We do not have 'out of hours bookings'
  • We do not charge an 'out of ours' fee on arrival

 

When making comparisons with other rental companies, check the opening times so as to avoid disappointment and additional charges...beware

Yes...

  • Buggs can deliver/collect from other local locations, there will be a charge, please ask 
  • Delivery and collection charges are based from the airports where the cars are located
  • This service is not always available, especially during peak periods

At Buggs we are updating and increasing our fleet all the time

 

The models selected for our fleet are cars that have proved to be the most in demand from our clients

 

All our cars are purchased new and will be a maximum of a few months old with very low kms

 

Please go to the 'cars' page of this website to see the current models in each category

 

No not all the time...but we will try our best

 

Our bookings are taken by car group, not by model

 

If you have specific needs, i.e. large luggage, wheelchair, headroom etc, then please let us know and we will really try our best to provide the model you require, obviously, always subject to availability

Simple...

 

Buggs provide the car full and ask you to return the car full

 

We believe this the fairest method. Other rental companies will ask you to pay for a full tank on arrival and return the car empty, this is a hidden charge as it is impossible to return a car empty!

 

If for any reason you do not return the car full, we will have to refuel the car and charge you the pump price plus a 40€ refueling fee. 40€??!! thats a bit expensive!!...well its a deterrent really so that you don't forget to fill it up, which would be unfair to the next client  

 

Yes...

 

We have a wide range of quality car seats available for all ages and our prices are considerably less expensive than the other rental companies

 

For legal reasons we are not allowed to fit chairs, but we will be there to assist and help insure they are fitted correctly

 

Contact us if you have specific requirements

No...

 

All buggs cars already have them in 

 

Ask the Buggs Rep where they are located in your car

No...

 

Contrary to popular myth, these are not a requirement by French law

Contact us...

 

Buggs are happy to make minor changes, where possible, to any booking

 

A small admin fee may apply if extra payments or refunds are required

 

If you need to cancel a booking refer to our 'terms and conditions' for the standard refund options, however we recommend choosing our cancellation cover you will see this option when completing your booking form. For the small fee of 12€ per hire this option offers a 95% refund applicable up to 4hrs before your agreed collection time

At Bergerac - the Buggs Bungalow is on the left as you exit the arrivals building. You can't miss it as it is in our corporate colours of lime green and purple.

At Li

the buggs desk at the airport

  • At Bergerac you will find Buggs in a cabin to your left as you exit the arrivals hall 
  • At Limoges Buggs are located in the car hire building directly opposite as you leave the Terminal 
  • At our locations a Buggs Rep will be there to meet you and at the agreed time

 

check, sign and go!

  • Please have the driving licences and passports of all drivers ready for checking at the Buggs desk
  • The Buggs Rep will confirm the details of your hire, the condition of the car and the return details on your agreement 
  • There will be no attempt to sell you any add-on packages 
  • Sign the form and you are on your way
  • The whole process typically takes 5 minutes...at Buggs we don't do queues

 

returning your car

  • It is important that you return your car as per the details printed on your agreement and as agreed with the Buggs Rep
  • Please park your car in one of the allocated Buggs parking spaces in the returns car park 
  • Upon your return a Buggs Rep will be at the desk to meet you and to relieve you of your keys
  • The Buggs Rep will confirm that you have returned your car on time, that there is no damage and that it is full of fuel
  • Should everything be in order, then you will be asked to sign the agreement and that is it
  • If there are any charges due in relation to your hire, then you will be expected to pay these before you leave  

 

other locations

  • Buggs can deliver/collect from other local locations, there will be a charge, please ask 
  • Delivery and collection charges are based from the airports where the cars are located
  • This service is not always available, especially during peak periods

moges & La Rochelle airports - follow the signs to the specific car rental buildings via the main airport building exit. Our desk is situated in this building with all the other car hire companies.

One of our representatives will be there to meet you and get you on your way as quickly as possible. Please remember to have your drivers licence and passport for all the drivers.

All drivers need to present a full valid licence (no photo copies, sorry).

If you have a UK plastic card licence only this is required

The older style UK paper licences are also accepted 

The new DVLA code is not needed

Drivers will also need to show their passports/ID cards

Unlucky...

 

But the good news...we track flight arrivals and departures and will be there wind or rain, to meet you 

 

If you have a mobile phone with you please keep it on, as in exceptional situations (such as flight diversions), we may need to contact you

Buggs provide a pack in the glove box with all the relevant paperwork and contact details for such events

Buggs plan to open at other airports in France and demand is increasing year on year at Bergerac and Limoges

 

If you are looking to move down to this part of the world and fancy running a branch of buggs at a new location, then we would like to hear from you